Privacy and Cookies Policy

Introduction

At Arcus by FlamePro, we are committed to protecting the privacy of visitors to our website and safeguarding the confidentiality of any personal information we collect.

This Privacy and Cookies Policy explains how we collect, use, store, and protect your personal data when you interact with us through our website, email, telephone, in person, or through any other communication channel.

FlamePro Global Limited acts as the data controller for all personal data collected via our website. Our website is not intended for children, and we do not knowingly collect data relating to children.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO). However, we encourage you to contact us first so we can address your concerns directly.

Information We Collect and How We Use It

You may provide information to us when you:

  • Contact us by phone, email, or through our website

  • Submit enquiries or requests

  • Purchase products

  • Subscribe to marketing communications

  • Apply for employment opportunities

Types of Personal Data

We may collect the following:

Identity Data

  • Name

  • Username or similar identifier

  • Title and job role

Contact Data

  • Work contact details

  • Address

  • Email address

  • Telephone numbers

Financial Data

  • Bank account or payment card details

Marketing Data

  • Communication preferences

  • Marketing consent choices

Technical Data (Automatically Collected)

  • IP address

  • Browser type and version

  • Device and operating system information

  • Time zone and location data

  • Website interaction data

Technical data is collected using cookies and similar technologies (see Cookies section below).

Lawful Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Performance of a contract with you

  • Legitimate business interests (e.g., providing services, improving our website)

  • Legal obligations

  • Consent (where required, particularly for marketing communications)

If required information is not provided or is inaccurate, we may be unable to deliver goods or services.

You confirm that any information you provide is accurate and up to date. If you provide third-party information, you must have their permission.

We will never sell your personal data.

Sharing Your Information

We may share personal data:

  • With trusted partners involved in fulfilling orders (e.g., logistics providers)

  • With professional advisers

  • Where required by law

  • In connection with legal proceedings or fraud prevention

  • To enforce our terms and conditions

  • As part of business restructuring or sale

We do not share personal data with third parties for marketing purposes.

Marketing Communications

If you have consented to receive marketing communications, you may unsubscribe at any time by:

Please allow up to 14 working days for removal from marketing lists.

Security and International Transfers

We take reasonable steps to protect your personal data. However, internet transmission cannot be guaranteed completely secure.

Data may occasionally be transferred outside the European Economic Area during transmission.

Your Rights

Under data protection law, you may have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Request deletion of data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Requests should be sent to:

info@flame-pro.com
Marketing, FlamePro Global Limited
Unit 2, Dianthus Business Park
Common Lane, Newport, Brough
East Yorkshire, HU15 2FT

We may request proof of identity before fulfilling requests.

Data Retention

We retain personal data only for as long as necessary for the purposes collected and to comply with legal obligations.

Data is regularly reviewed and securely updated, archived, or deleted when no longer required.

Cookies

Our website uses cookies to improve user experience and website functionality.

Cookies are small files stored on your device that help us recognise your browser and remember preferences.

Cookies We Use

  • Account management cookies

  • Login session cookies

  • Order processing cookies

  • Site preference cookies

  • Language selection cookies

Third-Party Cookies

We use trusted third-party services such as:

  • Google Analytics (website usage analytics)

  • Google Maps (location display)

Most browsers allow you to manage cookie settings. If you continue to use our website without changing your settings, cookies will be used automatically.

For more information about cookies, visit www.aboutcookies.org.

Changes to This Policy

We may update this Privacy and Cookies Policy periodically. Any significant changes will be communicated via our website.

The latest version will always be available on our website.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

Information shared on social media platforms may be publicly visible and subject to those platforms’ own privacy policies.

Modern Slavery and Human Rights

FlamePro is committed to preventing modern slavery and human trafficking within its operations and supply chains. We comply with the Modern Slavery Act 2015 and promote transparency across our organisation and partners.

Our full Modern Slavery and Human Rights Policy is available separately.